Cancellation policy

Purchase Options Cancellation Policy

ABN 44 768 186 219 T/A Sanosis

Last updated: 11/01/2026

This Purchase Options Cancellation Policy explains how cancellations apply to purchases made using subscription plans, pre-orders, payment plans, or other purchase options offered by Sanosis.

By selecting a purchase option at checkout, you agree to the terms outlined below.

1. Scope of This Policy

This policy applies to purchases made directly from the Sanosis website that include:

  • Subscriptions
  • Pre-orders
  • Backordered items
  • Payment plans or instalment options
  • Any other recurring or deferred purchase options offered by Sanosis

Standard one-time purchases are covered under our Returns and Refunds Policy.

2. Subscription Cancellations

If you have purchased a subscription product or service:

  • You may cancel your subscription at any time before the next billing date
  • Cancellation takes effect at the end of the current billing period
  • No further charges will be applied after cancellation

Subscription fees already charged are non-refundable unless required by law.

You are responsible for managing your subscription through your account or by contacting our support team.

3. Pre-Orders and Backorders

For pre-ordered or backordered products:

  • You may cancel your order at any time before the item has been shipped for a full refund
  • Once the order has shipped, it is treated as a standard purchase and falls under our Returns and Refunds Policy

Estimated shipping dates are provided as a guide only and may change.

4. Payment Plans and Instalments

If your purchase includes a payment plan or instalment option:

  • You may cancel the order before the item has been shipped for a full refund of payments made
  • Once the order has shipped, remaining instalments may still be payable in accordance with your payment provider’s terms
  • Refunds are processed in line with the payment provider’s policies and timelines

Sanosis does not control the terms set by third-party payment providers.

5. Cancelling Before Shipment

To cancel a purchase option before shipment:

  • Contact us as soon as possible at contact@sanosis.com
  • Include your order number and cancellation request

If your order has not yet been processed or dispatched, we will confirm cancellation and issue a refund.

6. Orders Already Shipped

If your order has already shipped:

  • The order cannot be cancelled
  • You may return the item in accordance with our Returns and Refunds Policy

Any applicable hygiene or disposal fees may apply.

7. Changes or Pauses to Purchase Options

Where available, you may be able to:

  • Pause or modify a subscription
  • Update billing or shipping details

These changes must be made before the next billing or fulfilment cycle to take effect.

8. Australian Consumer Law

This policy operates in addition to your rights under Australian Consumer Law.

Nothing in this policy limits or excludes consumer guarantees that cannot be excluded by law.

9. Changes to This Policy

We may update this Purchase Options Cancellation Policy from time to time.

Any changes take effect once published on our website.

10. Contact Us

If you have questions about cancelling a purchase option, please contact:

Sanosis
Email: contact@sanosis.com
Website: https://sanosis.com