Sanosis Shipping Policy

At Sanosis, we are committed to delivering an exceptional experience from the moment you place your order. Every detail is handled with care to ensure your journey toward unparalleled tranquility is seamless.

Order Processing

• Processing Time: All orders are carefully prepared and dispatched within 1-2 business days.

• Order Cut-off: Orders placed after 2:00 PM AEST or on weekends and public holidays will begin processing on the following business day.

• Confirmation: Upon placing an order, you will receive an immediate confirmation email. A subsequent notification containing your tracking details will be sent once your package is on its way.

The Sanosis Collection

Our signature Sanosis products are dispatched directly from our facilities in Sydney, Australia. We partner exclusively with Australia Post to provide secure, fully tracked transit for our premium audio equipment.

Domestic Delivery (Australia)

Shipping Method	Estimated Delivery	Cost
Standard Delivery (Australia Post)	3 - 5 Business Days	Complimentary
Priority Express (Australia Post)	1 - 2 Business Days	$4.95

Delivery times may vary slightly for remote or regional areas.

International Shipping

We are pleased to offer international shipping to select destinations worldwide via Australia Post International.

Region	Shipping Method	Estimated Delivery	Cost
New Zealand	International Standard	5 - 7 Business Days	$6.95-$21.50
North America	International Standard	5 - 10 Business Days	$6.95-$23.95
Europe	International Standard	7 - 12 Business Days	€11.20-€21.60

The Curated Collection

To complement our core offerings, we feature a Curated Collection of exceptional goods sourced directly from our trusted partners.

• Delivery Timeline: Items from the Curated Collection are delivered within 10 - 20 business days.

• Logistics & Tracking: Our partners arrange shipping through their own reliable logistics networks. You will be provided with full tracking information to monitor your delivery.

• Separate Shipments: Please note that if your order includes both signature Sanosis items and pieces from the Curated Collection, they will be dispatched and delivered separately.

Customs, Duties, and Taxes

For international orders, shipping costs do not include local customs duties, taxes, or import fees. The recipient is solely responsible for any such fees incurred upon arrival in the destination country.

Order Tracking & Security

Once any part of your order departs, you will receive a distinct tracking number, allowing you to monitor its journey in real-time.

Damaged or Missing Parcels

We take pride in our rigorous quality control and secure packaging. In the rare event that a package arrives compromised, please retain all original packaging materials and contact our dedicated support team within 48 hours of delivery at contact@sanosis.com. We will promptly resolve the matter to ensure your complete satisfaction.